Refund policy

At Luxorp, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

To qualify for a return:

Items must be unused, unworn, and in original condition

Products must be returned with original packaging and accessories

Proof of purchase or order confirmation is required

Personalized, custom-made, or clearance items are not eligible unless defective

Damaged or Incorrect Orders
Please inspect your package upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

info@luxorp.shop

business@luxorp.shop

Include your order number and clear photos of the issue for faster assistance.

Refund Process
Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Shipping fees are non-refundable unless the return is caused by our error.

Return Shipping
Customers are responsible for return shipping costs unless the product is defective or an incorrect item was shipped.

We recommend using a trackable shipping method, as we are not responsible for lost return parcels.

Exchanges
We only replace items if they are defective, damaged, or incorrect. Contact our support team before sending any product back.

Late or Missing Refunds
If you have not received your refund after approval:

Recheck your bank account

Contact your payment provider

Contact your bank

If the issue persists, email us at info@luxorp.shop.